My first order was shipped in the 3-5 day promise, but it took another week for it to arrive. The foundation was much too dark. I ordered medium which is the color i have used in multiple other foundations. This one was very orange. So i submitted for an exchange, which again was promised to be shipped in the 3-5 day window. It's now day 7 and I still have no email confirmation it has shipped. I was hoping I would have the new color prior to leaving on a very long vacation next week. That is not going to happen based on my previous item taking a week to get to me after it was shipped. I will not order from them again.