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When I purchased the ENGAGEMENT PARTY INVITATIONS online, with the additional rush shipping charge of $30+, I was given a delivery date of July 11th or July 12th. When I did not receive the invites by those dates, I sent an electronic inquiry regarding the missing invitations. I was sent an email stating that I would receive the invites on July 13th. I did not receive the invites on that date. Now, after a representative (who was very apologetic and seemed to have accurate knowledge) I was told that I would not receive the invites until Monday July 16th as the invites had not even been picked up yet from the printing center! So disappointing as these were for my daughter's engagement party. I can't even express how disappointed I am. I cannot fathom why a printing company would promise delivery dates (TWICE) that it cannot meet. I am sure ZAZZLE is well aware that invitations are TIME SENSITIVE. So disappointed! I will now have to send out electronic invites of my own making!
Lisa W.'s review of Zazzle earned a Very Helpful vote
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Hi Lisa,
I am so sorry to hear about the issues that you had with your order of invitations. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin