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1 Review by Lisa

PersonalizationMall

PersonalizationMall

11/14/19
I placed my order on 11-5-19. The items I ordered, 2 memorial canvases, had a 1-2 day turnaround time. Later that day, I place another order for a wooden plank with a 1-2 day turnaround time. 2 days later, I placed another order for another memorial canvas. The wooden plank shipped out within the 2 day turnaround time, as did the second order for the memorial canvas. However, the 1st order I place for the 2 canvases hadn't shipped. I contacted customer service who acknowledged they received my email, but didn't answer my question on when my order was actually going to ship. 6 days after I placed my order, I opened a dispute with PayPal asking the company to please cancel my order and refund. The day AFTER I opened my dispute, they shipped my order. A few hrs after recieving my shipment confirmation, I see another email from the comany. It was from a lady named Kay who claimed, I filed a chargeback with my credit card company and that if I didn't contact her or another lady named Sharon, they would open a fraud investigation with my local police department. First off, there was no "chargeback". If anything PayPal may have placed a "hold" on the payment until the issue/dispute was resolved. Secondly, no one ever reported my charges as "fraud". Thirdly, I could've have kept my dispute open and rejected the package when it arrived and still be within my legal rights. However, I'm not a problem customer or thief, so as soon as I saw my package had been shipped, I happily contacted PayPal to let them know. Anyways, I received my package of the wooden plank today and when I went to the company's page to leave a review, they now have my account locked and it all it shows is, "Federal WARNING!
You have been identified as a criminal attempting to commit the Felony of credit card fraud. We have already notified the FBI, Secret Service and the (local) police department.
These agencies will not only be investigating you at current ip address of: (ip address listed here) but more importantly the investigation will focus on the occupants at (home address listed here)." All of this because I opened a dispute with PayPal. So, all and all, the company has their money and they make threats with no legal leg to stand on. If the company doesn't like being held accountable for their actions, poor quality, etc., they may not want to offer PayPal who offers buyers protection. With all that said, the wooden plank I received was actually pretty nice and I have no complaints there. I will update here once I receive the canvases, as I can't leave a review on their website. I, however, will never do business with them again, nor will I recommend them to anyone because their lack of professionalism. Etsy and Things Remembered are 2 places who offer similar items with GREAT customer service.

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