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Last year my daughter booked us flights to Hawaii for March through Hopper. We also purchased the insurance. Due to Covid, our flight was cancelled. The insurance said that we were not covered for reimbursement as it was a Pandemic that caused our cancellation!?!?!? Hawaiian Air gave us until 12/31/2020 to rebook our trip. In December, we tried to rebook, but the island we were travelling to was not accepting outside visitors. The airline said that we were now able to be refunded in full but had to go through Hopper in order to get our money back. Well, we have gone through the steps as listed on the app, called corporate phone numbers that never get answered, and even tried a number that was given to us from a prior trip (which is now no longer in service). No one ever responds. We just want our money back, especially now that we have been out of work for a year.
Tip for consumers:
Be very careful when booking a trip. Don't use Hopper, try other sites like Orbitz or One
Travel.
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Thank you for your review, Lisa. Please accept our extremely regretful apologies for your frustrating experience of not being able to connect with us. Could we please request you to send us a DM via Twitter@HopperSupport with your Hopper confirmation reference to assist us in examining your concerns further? Thank you for being with us.