Lisa R.

I was home with a stomach flu and had limited resources in the house. I made an order using instacart and paid to have delivery made within 2 hours. As the two hour window was closing I got notification that my order would be 1/2 late. After 45 minutes, I still didn't have a delivery. I wanted to contact them to see if they had an update, and if my fee for 2 hour delivery will be adjusted based on actual delivery time. I was unable to find a way to contact them. When you text the number they have sent you a text too, it bounces back. I ordered food at 12:30, I received a text from the driver stating they were on their way at approximately 7:30 p.m. They verified my address and asked if it was the building with the entrance on my street. I confirmed. I then received a call from a nondescript number, which I didn't pick up because I was on the other line. I checked shortly thereafter and realized it was the driver, and tried calling back. The call bounced back. I then tried to text, and the text bounced back. I never did receive my delivery. I went online to check status, and stated that order was cancelled. Worst service ever. This company doesn't deserve anyone's business.