Lisa P.

I used the Homeaway site is January to booked a holiday for July, paid my deposit and received my confirmation email from both the site and the property owner.

However 7 weeks before the holiday when I had problems paying the final balance, I contacted them to be told the holiday had been cancelled or lost in the system and the dates we had booked were now booked by someone else. They never once contacted me regarding this and after spending a full day ringing both them and the property owner whom both just blamed the other I was told they would refund my deposit but I would be without a holiday and there was nothing they could do about it.

I asked to speak to a manager or supervisor and was told they didnt speak over the phone and that there was no email address for them.

The customer service was absolutely shocking and all that they did was blame each other, which did not help me and which ever one was to blame it certainly wasnt me.

They offered me more expensive holidays and said that they did not need to compensate me as they take no responsibility for any problems.

I would never recommend this site to anyone, in fact I would recommend you avoid at all costs. Unless you want your holiday totally balls right up. DO NOT USE.