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Lisa P.

1
Level 1 Contributor
Roy, United States

Contributor Level

Total Points
300

2 Reviews by Lisa

  • Flikshop

6/9/21

I've been trying for a while to find a good way to communicate with my incarcerated loved one. So far this has been the fastest, best and least expensive one! It is so easy to use and the postcards get to my loved one in a few days. They offer promotions and even allow others to become a Flikshop Angel and help out families in need that can't afford to send postcards to their loved ones. Their customer Service is very fast and efficient and respond very quickly to emails. I'm very happy with this website! They've also got an easy to use app that can be installed on your phone! I've attached an example of a simple postcard with a picture that has been customized and a short note. They allow up to 300 characters per postcard and you can customize with your own photo or they've got ones you can choose from. The photo I included also shows how long it takes from the order placed to when it will be delivered. One of the best things about this service is that I don't have to go to the store and get stamps and go to the post office and worry about something being rejected by the facility (I've had things rejected due to "unknown substance" being on the card, which ended up being an in smudge!) Finally my search is over! I'm very happy with this service!

Tip for consumers:
Download the app it’s very easy to use. Also email their customer service to ask about promotions to try their service.

Products used:
Postcard, letter and photo mailing to correctional facilities and/or jails and prisons.

  • Pigeonly

6/2/21

Rip off! They charge $19.99 for "unlimited access" to there services but they only allow one per item to be sent until they're delivered. Only at that point can you attempt to send anything else. Below I will attach photos of when I first sent some thing on May 10,2021 and it is now June 2,2021 and I'm still unable to send anything further because they haven't marked everything as delivered yet. They offered me a free phone line provisioning for a phone number(that my loved one CAN'T EVEN CALL because the number doesn't work) and then charged two times ($26.06 fora total of $52.01 in two days) for something I didn't authorize! And I tried to chat with them first, and on multiple occasions and it always said that they were off-line. So then I had to call and wait for a callback because they are never available. Once I finally got a callback on two separate occasions I had to explain the situation and they reassured me that they would refund my account. I received A refund three days later BUT they charged it back to my account the next day! I did not, in any way, shape or form authorize this and now I'm waiting for yet another callback to deal with this rip off company! My loved one has received only a couple of things in the month that I've sent through this site and the first letter that was mailed from them got denied because of an unknown substance on it! I called the company and they said they would reset my letters for the week and never did. This company is RIP OFF so be forewarned! I found much better apps and sites for Communication with my loved one that are much quicker and a lot less expensive! And these other sites actually help other families that are in need. Unlike Pigeonly that basically steals from people and doesn't deliver!

Tip for consumers:
DO NOT WASTE YOUR TIME OR MONEY! If I could rate negative stars I would! They don’t truly offer unlimited like advertised and The phone provisioning number that they provide doesn’t actually work. They charged my card twice in two days for minutes on a phone number that doesn’t work that I never authorized.

Service
Value
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Returns
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Thumbnail of user cortneih
Cortnei H. – Pigeonly Rep

Hi Lisa, sorry to hear you are displeased with our services. You are able to send more items at one time, you can send an order a photos, and then another order of letters, postcards, etc. at the same time, but we do ask to allow time to have the first order to be shipped out, then the system will reset itself, but if you call us we can have this reset for you so you are allowed to send more on the same day. I apologize this was not done for you by one of our agents when you called. In regards to being charged $26.06, we take these unauthorized charges very seriously and we will issue a refund. If you are having issues with our best rate number, please call us to have this resolved for you asap. I would like to have these problems resolved for you now, but since I only can see your first name, I'm unable to locate your account, please call us at 1-800-323-9895 so we can better assist you. Thank you for your time and feedback this will help us improve service for everyone.

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