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Operator was polit. But I felt taken advantage of after I found out from an IRS employee that I could have gotten this FREE but wasn't given a choice. Yes I understand it is a business and you are out for the almighty dollar, but $99.00 for something that is free is a little far fetched. I wouldn't be so bothered about this had I been given a return phone call after I had called and left 3 messages. No return call, no email, no acknowledgment at all. Very very disheartening. I have my EI N but I had to call BBB and a few other people to make sure I wasn't being dooped. I am currently headed to my bank to make sure this company does not have any access to my bank account to wipe me out. I would not feel this way had someone in the company been decent enough to return a phone call or send an email. My rating would have been so much higher had more contact had been made after you state if there are any questions or if I have any problems to please call the company, obviously this is just read from a script and printed on your site to take up space and time.
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EIN service is free from the IRS. This organization used the IRS logo to scam me out of $295 and...
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Dear Lisa,
We are committed to help and we are very sorry to hear of your terrible experience trying to reach us or receive a callback. Our dedicated customer service team works hard to answer every call as promptly as possible without sacrificing the level of service provided to each individual caller and messages left on the phone receive equal priority. If you remember the number you dialed please supply it in a reply email so that we may look into why this occurred. Providing expedient and efficient service is the cornerstone of our business. We were founded on the idea that you should be able to focus on what really matters. The idea is for our customers to be able to accomplish certain necessary tasks from the comfort of their own home with the least amount of hassle. Our goal was not to disappoint you.
We are a private company and act as a third party designee for clients that choose our service for its convenience and value. We have been in business for over 2 years and supply on our landing page and each subsequent page throughout the application that we are not at all affiliated with the US Department of Treasury or the IRS to ensure that our clients are aware of the distinction before they begin the process. We apologize if at the time of your visit our services were unclear. We are happy to hear that you received your EIN and wish you all the best with your entity.
Customer Service is available at 888-629-9001 and at support@govsimplified.com, M-F 9:00AM - 7:00PM EST. If you find the lines extremely busy or you are unable to reach an agent during normal business hours, please send an email. We will respond within 24-48 hours to your request.