LISA N.

I needed to order puzzles for my granddaughter and family, she was for sure going stir crazy during the first couple of weeks in March.
I could not find any puzzles available anywhere, and if I did they were not available til June and you definitely saw price gouging like $50.00 for a puzzle and $20+ for shipping and took a month.
BiggSports had very competitive pricing for quality puzzles and a great selection. I ordered six and hoped they would be here in next couple of weeks (already shipping was getting delayed everywhere).
Yes, it did take a month to get them, but shame on those that ridiculed their shipping and inventory supply.
We are so used to 1-2 day free delivery being the norm, and now faced with not even being able to go to a store, or even find product on line in the usual places. Can you imagine what companies like BiggSports are going through trying to get their inventory from Vendors and packaging with limited space and employees? I couldn't even get thermometer covers in 6 weeks, and then package got lost!
I shop a lot on Amazon, I like instant gratification and it became my norm. Wake Up call- this may not be the norm for the future, because even our BIG BOYS can't do it.
I got excellent service from Joe and others in Customer Service at BiggSports, responded to my few emails about when I could expect my order, and promised me I would get it just taking longer due to Pandemic. I got my order, just as I was told. And, I had paid for expedited service, but the shipper made an error and BiggSports gave me a credit immediately!
If there was a ten star rating, BiggSports would get mine. They provided the products, the service, the prices and delivery in this very precarious time. Thank you BiggSports!