These people contacted my mother to "fix" her computer, and ended up taking $500 from her checking account and $499.99 from her credit card. There is no customer service, no billing--the only person you talk to is "Carole Watson" who admits she works in India. They are listed as being from Schaumberg, IL, but they only have a Post Office Box and a call center in India. "Carole" eventually connected me with "Mac Davis" who cried he would lose his job if he had to issue a refund. He had gathered a stunning amount of information from my mother, who is old and not tech savvy. He really abused her trust. I could not get a refund. "They'll just use you and they'll set you free." Scammers of the first order.