Lisa L.

Booked a pet-friendly room in Abilene TX at a great price $64, was very happy with price and hotel. Once we arrived we were informed we would have to pay $100 NON-REFUNDABLE pet fee. It was never communicated that pet fees would be that high. I figured there would be a pet fee but the norm is $20-30 per pet at most hotels, which I would have gladly paid. This is extremely misleading to book a hotel at a great rate only to find out afterwards of the extremely high extra hotel fees, fees that are higher than the actual cost of the room booked. I should have been given the option to accept or cancel my reservation.