Lisa J.

Asurion has become a non-functioning company. The promised cracked cell phone screen repair where they come to you seems to no longer exist. My son & I have our AT&T phones insured through Asurion, and it used to work in past years. No longer. Try calling their service number, and you will try to speak to outsourced agents in a noisy shop who have bad phone reception, and after you give them your information, they cannot help you, and put you back on hold for someone else to pick up. Nothing at all can be accomplished except to raise your blood pressure and waste your time on hold. Hopefully a visit to an AT&T store will get this phone repaired, but after that we'll be looking for a competent phone service with real insurance.