Lisa H.

In March of this year I signed up for a pro subscription trial, mainly to use their design tool. I'm not a business, just a regular consumer. As soon as I did, I realized my mistake and called them to cancel. After speaking with numerous people and getting transferred (they won't let you talk with any supervisor), first they told me they couldn't find my account and then they told me I wouldn't be billed because I didn't complete the profile- this is deceiving information and I knew they were lying. I waited 24 hours, signed in and went to my account's dashboard. I found the area to cancel, selected it and received an immediate email stating my trial was cancelled. On the dashboard, it showed I had an incomplete profile, but there was one. I called them back and demanded they delete my profile as I'm not a business and demanded they scrub my credit card, threatening them with legal action if they didn't. Received a call and they told me they were working on this and it would take 2-3 days. Someone else emailed me and provided me with a case number (always ask for a case # if you're having issues). I called back one week later to confirm my credit card was gone and then received an email confirming this. I also closed out the original credit card and obtained a new one, just in case. So far, over one month has come and gone, no charges, no emails so I think we got this taken care of. If you call to speak with their customer service, demand to speak with a supervisor. The people who pick up the initial calls are idiots and will try everything to not put you in touch with a manager. We also filed a complaint with the better busiess bureau.