Lisa F.

I have used the services of Rent the Runway for about 6 years. When it started out, it was much less expensive, and you did not see 4 of the same outfit at events. I did Unlimited this month and when it came down to it, I wore 1 dress. The others were in ok condition, but did look worn. I believe they time it strategically, and ship at a slow rate, so one does not receive many different outfits. I have also found that the customer service is severely lacking. Another issue..."we are experiencing higher than normal shipping, so your items may be late..." No hire more people and fulfill your obligation to your customers. I will not be utilizing Rent the Runway in the future... also, the 4.5 star reviews on their website are for the clothing, not the company!