lisa c.

I placed an order via the site then canceled the order few hours after since I found I did not see the postage that doubled the price. Instead, I found similar product with lower price on local site. Then the nightmare starts, after several days, I accidentally saw a message say the item is delivered. Then I checked the message. Though I asked for cancellation, the seller said product is in stock and ready to be post. (Buyer cancellation does not means cancellation, seller decide you cancel or not) After received the item, I required full refund and return product with return postage. The seller then approved the dispute and not issue refund and pay for return postage. Customer service is never seemed sure about whats going on. One CS called Zero even say I got the item so I have to pay for it. And i am also been informed sellers return policy is buyer response for return. The issue of cancellation and dispute promise of full refund and return postage is totally been ignored. If I do not return the item. They will issue the full amount to the seller. They suggest me to pay the return postage, double price of my original purchase to return the product then open a compensation due to they has no control of return postage. I simply leave the issue behind by then. Low price means no guarantee, no service and lost of money.

Seller even ask me to give 5 star rate to his service that is simply ridiculous as condition of full refund after all the hazard and who knows if he will refund. The most ridiculous thing is then the costumer service said the full refund is based on 5 star rate...