Lisa C.

Canceling everything on Microsoft is such a hassle. It says you can cancel anytime no problems when in fact you really can't. I've been trying to cancel my 365 subscription for months and they still keep trying to charge my card. And I can't take my card off file because of the subscription I've been trying to cancel is linked to it. And when you call to cancel it they give you the option of charging your card and then refunding you or you can wait 30-90 days for it to supposedly cancel itself out. Such a horrible experience.