Lisa B.

For Christmas we bought two hoverboards from hoverboard closeouts and one of the hoverboards did not work right out of the box and the charger was broken. We tried charging the broken hoverboard with the one charger that did work, it would not charge. Because it had a little charge right out of the box my son had tried it and it wouldn't turn left. I have called 8 times since Christmas and am always told they are sending me a return label and that they will replace the hoverboard and charger, but we can't even get the return label sent out. I am always told it will be sent out within 5-7 days the last time I called they said they would send it out within the next 2 days (this was 3 days ago). We still have never received one. I am worried that if they can't even get a shipping label to us are they really going to replace it? My daughters hoverboard works great but it is sad that we spent good money for a hoverboard we can't even use and we can't get the label to return. I have thought about just sending it back myself but fear that they won't return the money or exchange it. I am at a loss and am ready to just buy my son a new one from another company. They are terrible. Terrible customer service, no one knows what the last person said to me. Everyone makes promises and never follow through. There is no reason a shipping label takes 5-7 days but I have been patient and giving them the benefit of the doubt but two months later this is ridiculous. Now their customer service number doesn't work and says to send an email. Well I have sent several emails and NO ONE will respond. I would not recommend them to anyone. EVER!