Lisa B.

On 9/22/21 your mechanic performed a diagnostic test on my 2001 Honda Accord with the knowledge that the car was providing the following code: P0401
Description: Exhaust Gas Recirculation "A" Flow Insufficient Detected. The your mechanic diagnostic results were EGR flow incorrect. Replace EGR valve and clean ports. I was charged $109.00 for this service as expected. On 9/28/21 the mechanic came out to replace the EGR valve and clean the ports per my request at $286.61. The check engine light came and the car didn't pass emissions test. The mechanic came out to inspect on 10/13/21, determined the EGR value was the issue, cleaned ports and warranty was applied and no charge was incurred. Check engine light came on again, called my mechanic to find out what to do next. Warranty department said mechanic will be out on 10/18 to inspect. Mechanic again determined it was the EGR valve. Cleaned ports again. I was charged $109.00. Called your mechanic on 10/19 to inquire about the cost. I was told the warranty department would give me a call back. On 10/20 I hadn't heard from the warranty department. Called to speak with the warranty department to inform them the check engine light is on again and to remove the $109.00 charge. I was again told I would receive a call in 24 to 48 hours. At this time I have wasted 3 hours of my day, spent $504.61 for the problem to not be resolved and $50 on two emission test failures. I am late getting my emissions test done and will now incur a $10.00 late fee and a ticket if I drive the car because I don't have a sticker for the current year on my tag. I took the car to Honda dealership and it will cost me $680 to do the job, as a cleaning kit was needed to be order along with the EGR to resolve the issue. This information is in the details sent out by Honda based on a recall. Your Mechanic missed all of this information upon 3 inspections of the vehicle. Not a reputable company, not dependable or reliable.