Lisa A.

By far the worst company I have had the displeasure of dealing with - DO NOT USE.

After calling at 5pm on a Sunday to get an emergency plumber out to fix burst pipes under the floor in the flat above - I was told that they couldn't send someone until the next day between 9am and 11am. By 11.15am the next day I hadn't heard from the company and called to find out what was happening. I was told they were trying to get hold of the landlord to take the payment details - despite not even doing a job yet. They refused to send anyone out until they had the payment details in their system.
So 12pm came and went and our landlord had unhelpfully told the company they wouldn't be paying for more than hour (not Rightio's fault I know) but this was because this company have extortionate call out fees (£119 a hour, before parts) and then I was told that the next engineer couldn't come out until 5-7pm.

I told them that the job would take longer than an hour and that there wasn't any point in sending anyone. They assured me that the engineer would come and see what he could do in 1 hour. So the engineer arrived and took one look at the floor and said it was going to take up to 8 hours to do the work and he couldn't do anything because he only had 1 hour. He even rang up Rightio to complain that they had sent him out to a job that would take longer than 1 hour - this is despite me telling them this 6 hours earlier. To make matters worse, after I spoke to the company in the evening to complain about the situation - I then get a call first thing in the morning from Rightio - saying they were not going to charge me for the call out - the call out were nothing happened. How dare they have the audacity to call me up saying they won't charge me, despite them making a monumental mistake and wasting everyone's time.
This whole company is driven by money, they are greedy and have no customer value or service. They wasted 24hrs of our time, when we could of found someone else to do the job sooner, instead they left the single mum in the flat above us, who has 2 small children without any water for a 3rd day.
The lack of communication within this company is horrendous.
I have also put in an official complaint - where I was then told that the company could of invoiced the landlord, rather than chasing them for card details. Which I was never informed of at the start.

Since trying to use this horrendous company, I have found a really lovely local plumber, who has been nothing but helpful, friendly, reliable and is not driven by money - perhaps your company could learn something from him.

Needless to say I will be encouraging anyone I know to avoid using you.