Lior L.

It's a horrible position in which to find yourself when they got your household goods on their truck and in storage and are holding them hostage. North Van Lines are greedy. Whenever I called to inquire about anything, they were very rude and not very helpful. If you have a dispute with them about payment, they claim that delivering your things from storage will take a minimum of 21 days with no guarantees. This is very unprofessional, as it might very well take one or two months to get your stuff out. If you hire them for packing, they tend to change their prices on you at the last minute. When I first got a quote for packing it came to $2400, but by the time it was already done the total was over $4000. The salesperson who helped us at first was Cheryl, but they switched change their names every time you call, also a rude woman named Luz who was not helpful at all! Tracey that made sure you understand that payment will have to be via cash, or they won't be able to deliver your things. The price we negotiated was for 40 boxes since we moved during Covid, and we didn't need any more than that. But when they showed up with a mix of large and small boxes, they told us they couldn't carry any heavy things in the large boxes. When I tried to ask them to, they told me I couldn't argue because it was moving day. The movers were also very rude and threatened to leave our things on the street if we didn't let them handle it as they wanted to. The packers were terrible too, only packing the boxes half full (photos attached in this review or on google). We had a lot of wall hangings that they packed in more boxes than they needed to so they could overcharge us. This is something they'll do to bump up the overall cost. Also be aware that in the small print they say that if the elevator is more than 75 feet away from the truck upon delivery, it will cost you another $1000. It's clear that this is a scam from the very first time you call them, and they are great scammers, just terrible movers.