Lindzie J.

I ordered a treat tower for my mom for delivery to her job for Valentine's Day. I placed the order on 2/4, plenty of time for them to arrange for delivery. I got the order number and tried to put it into the website for tracking, it said I have no orders. A couple days later I called because I needed to change the destination, as I found out my mom wouldn't be at work that day. Changes went through seemingly fine and I got a new order number to reflect the changes. Went to put the order number in online for tracking again, still said I had no orders. I just called this morning for the refund and the representative told me that the order had been put on hold for some reason due to the address change. I asked for a full refund and the representative didn't hassle me about it, but it was about a 10 minute wait, and I called at 6 am just to be sure I wouldn't be calling at a busy time. At least she didn't try to give me a credit or hassle me about the refund, only good experience I had with this company so far. Just hoping my refund won't get "put on hold" like my order somehow did. I wish I read reviews before purchasing, it doesn't seem that this company gets good ratings for a number of different reasons. Never ordering from them again. I'll stick with Edible Arrangements, where I've never had an issue.