Lindsey G.

Initially I had a great experience with ordering the products I needed. However I received a damaged bottle that wasn't packaged properly, open paint leaked everywhere all over the package and dried. It was a mess when I received the package. When I contacted the company they made it sound like it would be a free replacement and then I would be refunded. Well fast forward (I had a couple backordered items as well) I get an email this week that says my PayPal is denying payment, well they were attempting to charge me additional charge for the bottle that they replaced so it's more than the original hold that they had so of course PayPal‘s going to deny it. The man I dealt with was extremely rude & would not attempt to work with me or even understand that it's not the customers fault that someone in your company didn't package and ship an item correctly, the customer shouldn't have to pay for it twice. I was charged, refunded, charged (for their mistake). It should just be refunded & a new replacement sent (that is how other companies work). Therefore I told him to cancel the remainder of my order and I would ship the current package that's been sent to me back when I received it since apparently I didn't pay for it because they tried to bill me incorrectly & for more. This will be the first and last time I ever order from this company and I will be sure to inform anyone else who needs art supplies not to order from them. As you can see in the attached picture if this is how you ship paint products then the company should eat the cost of replacements, not the customer.