Lindsey D.

NEVER, NEVER USE THIS COMPANY! I had to use Sears Home Services because that's who my home warranty selected. Took 2 weeks to get a tech out to look at the dishwasher. He was nice, ordered the part I needed which came fairly quickly. Of course the follow up service was scheduled another 2 weeks out. Took off work for them to call and say sorry running behind and can't make it. Said he'd come the next day (tues) but I couldn't get off work so scheduled for Fri when I was off. Well no one showed up. Called and my appt was apparently scheduled for another 2 wks out not 3 days later like I was told by the tech. Finally comes out and he can't get the valve to turn to shut the water off to dishwasher so he could repair. Said I needed a plumber. Got a plumber on Mon and called Sears to set an appt. Well of course the tech had already set it but for 2.5 wks out. By the way didn't need a plumber, all he had to do was put a tad bit of muscle into it to turn the valve. A wasted service fee. So the day finally comes for the repair. Scheduled between 1 and 5. At 12:10 tech calls saying on way. Said I could leave work now and be there before 1. He said well let me make a call n call u back. He didn't return my calls. Checked the app for estimated time and now it's a new tech with estimated arrival time of 6:45. At 6:10 get a text from Sears saying sorry you weren't home. Even had a picture attached as to maybe prove they were there? I don't understand that bc the picture was of a washer inside a house? Plus I'd been there since 1! Called to see what was going on with them saying we escalated the ticket to have them come back out and they'd call me back. 30 mins later no call back. I get on online chat and oh sorry tech got behind and can't make it. He'll come tomorrow but couldn't tell me when but rest assured she'd send over my info and they'll contact me as soon as possible. So now I'm just supposed to last minute call into work and hope they get me scheduled for tomorrow. NEEDLESS to say 3 months later I still don't have a working dishwasher