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I purchased two different orders for mother's day. The first was cancelled on the day it was supposed to be delivered because they do not deliver to that area( why didn't it say that when I ordered weeks prior?) The second order said it was delivered a day late but nothing ever arrived. I tried calling and several times the phone disconnected. I finally talked to someone and they had no idea what they were doing but said they would be delivered on Monday. Welp... They came and are not even close to what I ordered... What a joke. The pink flowers are what I ordered the red is what I got. I just wanted to send my mom something special. It makes me sad this is what they sent.
Tip for consumers:
Just don't
Products used:
Flowers
I ordered a custom size dress to avoid have to get alterations for my sister's wedding. I received the dress and it still needs to be altered! However shorten ing the straps is an easy fix but the huge grease stain on the front is my problem. I contacted jj's house and they said they will refund my 40% but will not exchange it because of the custom size. So not only do I have a dress I cannot wear but I have to buy a second dress for the wedding! I would never buy from a company that does not back up their product and customer satisfaction. It was their fault yet I am the one paying for it!
Lindsay T.'s review of JJ's House earned 25 Very Helpful votes
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Empty.
Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
Dear Lindsay，
Hope you have a nice day.
We have known your main complaint and we are sorry to bring you all the inconvenience.
1. We are sorry that the dress does not fit you perfectly. Due to the dress is made to order, that means no one else will be able to wear that item once it's made. So, we would like to offer you 40% item value refund to fix it. Your feeling is totally understandable. We appreciate your understanding that the item is made specifically for you. Please be assured that we will take care of your case.
2. For the grease stain, we are sorry for the inconvenience caused. In this case, we would like to accept your return and initiate the rest refund of US$60 process for you. We have sent the return instructions to your email. If you have any problem with your order, you can reply us in the email.
Thank you for your time and patience.