Lindsay P.

Fandango is a crook! I bought tickets for my whole family. Not a small cost! I selected the theater and movie I wanted, when I checked out without any notification it switched theaters on me. Knowing that I had selected the theater I had no reason to suspect it would have changed. The day of the movie arrived, we showed up at the intended theater, and when we scanned the tickets we were told it was the incorrect theater. After talking to customer service at the theater, then customer service at the Purchased theater we were told we had to contact Fandango directly, which we did. All of this took some time and by the time we got to a customer service person at Fandango it was past the movie start time so they wouldn't refund the money. Our entire family had to leave the theater and lose all of the money. Even after emailing multiple times, explain the situation they would not even give me any credit. This is absolutely ridiculous. I would've been willing to spend the money with Fandango simply by having some credit given, but they couldn't even do that. I am extremely disappointed and will never use Fandango again!