Was very impressed with packaging... even though FedEx set box up on it's end on porch... in the FL sun... (against instructions ON the box not to do so). Not happy about your 30 day warranty (nor am I paying you another $38 per tree for a one year warranty)... trees have lost all leaves as they do in the fall. When spring arrives, my 30 day warranty will obviously be up and I can only pray these two expensive trees come alive. We will see.