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It turns out that the replacement hoodie we thought was lost, was actually the one in customs. They sent us a subsequent one for free which didnt incur customs fees. After posting my review Redbubble offered to reimburse me for the customs fees. Since we got two hoodies, I declined the offer (Im just too honest for my own good) so they gave me a voucher for free shipping on a future item. Id still give tgem 3 stars as the sizing is a bit off and the printing of pictures doesnt quite represent the true colour (see previous review).
I bought a hoodie for my husband and received it in good time, but the design that was taken from the photo changed the colour of the VW Campervan from cream to a green. They sent us a new one with a different design, but it took over 4 weeks to get here and I was charged $24 in duties/fees etc. for an item that cost $65! They also sent me a second one at the same time with what looked like a corvette on the front. We refused the duty on that and I guess it was sent back.
The sizing isnt great either. They suggest you size up 2 sizes if u want the hoodie baggie. My husband it pretty slim so I just sized up one size. This was the perfect size in width but the hoodie is a bit long even though my hysband is 61!
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No real support for artists as account was closed without a detailed explanation. My designs are...
Hi Linda,
So sorry about the trouble caused here! To help sort out those customs charges, someone from our team will be emailing you shortly with a swift solution.
Thank you so much for the additional feedback regarding the fit of that hoodie. Your input is extremely valuable as we look to improve the customer experience, so we'll definitely be passing this to the right teams for further review.
If you have any other questions, please let us know. We're happy to help!