Linda W.

Great if you don't have issues with the home owner. I paid over $1500 deposit for a 7 week stay and when I went to pay the remaining $1600 plus, I was told the payment would not go through due to a problem on the end of the homeowner! After multiple attempts to resolve this, and hours on the phone with VBRO, & calling the homeowner they tell me they will look into it. They made two attempts to email the homeowner and the homeowner says he contacts them and they say my credit card is declined. I called my bank and they said there is no way the credit card was declined. They tell me they will turn it over to their IT department and can't tell me when the problem will be resolved and if not resolved by tomorrow I am out over $1,580.00 and the homeowner has the right to keep the money and rent the space! I called the homeowner and he has not called me back. VBRO had no problem taking my extra $200 to be assured I would not be scammed and now they tell me that I can't get my $1580 deposit back unless the homeowner releases it? WHAT? DO NOT DO BUSINESS WITH VBRO or HOME AWAY! I have used them MANY times and no problems. BUT when you do encounter a problems you get NO support! BEWARE!