Over the years, Id read many not so great reviews about this company but decided to take a chance and see for myself, so I placed and order for a few plants. The package was in transit for 6 days (during the heat of summer) which was a concern and upon arrival, the box was completely crushed along with the plastic nursery pots inside! Of course that was not an issue with Hirt's Gardens but rather the U.S. Postal Service! I truly expected unsalvageable plants when I opened the box but I was quite surprised to find that they were very healthy, with only one small twig broken on the Ficus 'Ginseng'! I'm not sure why the inconsistency in reviews but after my first good experience I will likely purchase from them again in the future.