I had a payment issue with the "Deposit" vs "Withdrawal" issue with PPH; while it took 3 weeks to resolve it (apparently the HelpDesk got slammed), a Senior Account Advisor named Dimitris reviewed my account and returned the funds where they should go. Furthermore, when I initially pressed the wrong Deposit buttons, a Customer Service rep addressed the issue within a day. I'm not entire pleased with the delay, but since Dimitris fixed my issue, I'm still happy to work with PPH. Note: if you want a fast response and emails + HelpDesk tickets aren't working... send a message to the PPH Facebook page. It gets results.