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Linda S.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since September 2019

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1 Review by Linda

9/20/19
Just awful customer service (there is none) I am trying to find out what items they have charged me for just say clothes can't send an email without an order# I had no idea that as well as the very expensive postage I would get a bill for Duty to import. I never got said items and Fedex said they were sent back to sender.
What a rubbish company DO NOT DO BUSINESS WITH THESE PEOPLE
newchicn
Newchic N. – NewChic Rep
Dear Linda S.,

We are sorry for the issues you have experienced. In your case, please contact the customer service at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will do the best to help you. Usually the order confirmation email will be sent to your registered email address. Please check your spam record later. You can see the total payment amount including the shipping fee at the checkout page when placing the order, as well as log in Newchic account to check real-time order status/Order Tracking. https://www.newchic.com/account/orderlist.html Here is the tax policy. https://www.newchic.com/help_center (selected Tax Policy) Thanks.

Best regards,
Newchic team

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