I'm sorry, but many of the people who are complaining on this site are claiming that JustFab doesn't warn you that they take out a monthly fee... WRONG! I was going to sign up to it when there was a good offer advertised but when proceeding to checkout I saw that to get that deal I would be signing up for a monthly subscription with a fee regardless of whether I actually got any shoes that month. It wasn't until late on in the sign up process but it was clearly stated and it also says it at various other points on the website. I didn't sign up to this service so I cannot comment on customer services, product quality or other issues, but I would like to argue against all the people claiming "it doesn't tell you" - it does, so it is your own fault if you are stupid enough to sign up to something without reading it through. I'm not talking about it being hidden in the small print of the T&Cs as no one reads that! It says it during the sign up process so it is your own fault for falling for it.