Linda L.

After spending the last 3 weeks, sending messages to customer service, never getting a reply, and then spend way too much of my time re-sending the complaints that were untrue about getting back to me in 24 hours I finally (on this site) was able to get an 800 number to answer my questions. I was not ready for the litany of bull that I encountered, but after 2 hours and 47 minutes I had heard enough, and went investigating. When you have 13 returns because of mold, broken jewelry, boxes with nothing in them, tablets that even smell fried right out of the package, pillows that had so much mold on them I had to get them out of my house and trash before anyone touched them. Then there were items that never were received and had bogus tracking numbers. The gentleman that instructed how I was to return these items was polite but I couldn't believe what I had to do to get my moneyback.
First, every item has a different place to return to. California, Florida, New Mexico,}, New Jersey, Brooklyn, New York, Bronx, New York, Ohio, and Pa were all addresses that my returns had to go. I had to pack each one individually, have an order # and a return# on the inside and outside of the package and addressing it to No More Rack returns and each item had a different address. Even if you had 2 identical items shipped to you together, they had to be done individually to MAYBE get a credit. This company does not have a warehouse, and orders (when they have enough to maximize their profit) when customers combined order are large enough to get their best price. This is why things do not come in a timely fashion. They aredd only ordered when enough people have purchased. They have vendors all over and after doing a reverse lookup after I had been given the address to return to, i had conversations with 3 of the companies (questionable) and was told the same thing, themost interesting one was on Lynch St. Brooklyn, New York. The woman who answered the phonewas quite open with the questions and i was blown away. Anything thatcomes from their warehouse, direct to the customer, is all items that were collected from flooded warehouses in Queens, Long Island and surrounding areas as a result of Hurricane Sandy. This is what is being sold out of this particular warehouse. Clothes, mattresses, sheets, all bedding, childrens clothes and she told me it was not the only warehouse in New York selling flooded merchandise to NMR customers. She also told me that since Xmas she has hundreds of returns and hasn't had the time to process any. So why would I take my time packing up 13 boxes, paying all the return costs and fighting to receive the 350.00 plus dollars that NMR owes me. Do not waste your time and money and if you already did, file a report with Pay Pal, your credit card and finally the Better Business Bureau. They should not be operating in this country with all the other reputable business where I will be back spending my money, after I have exhausted everything to resolve this. PLEASE please, do not give them another dime, or you might just as well use your money for firewood.