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I tried to return an order as they did not fit and the quality was poor. They don't state in their return policy the items have to be returned to China! Even though order I received came from New Jersey! So the shipping costs would be enormous! They offer 15% of the order not to return them.
Sadly that is what I'm hoping for! Waiting to hear back from them:(
Will not order from them again!
* Noracora attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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Sorry to hear that the product does not meet your expectations.
The address on the received package is not our return address， it is only a hub of the shipping company. The package was shipped from China.
I completely understand your feelings. As our products are shipped from our fulfillment center in China so the return country is also China. We are currently working to resolve the issue to own our overseas return warehouse and also improve our products.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that.
In order to give you a better shopping experience, we'd love to confirm more details about your return request and communicate with you.
If you have questions about your order, please contact us by email at service@noracora.com or by chat online. Stay safe and have a good day!