Linda F.

Spent almost $150.00 today at the Oro Valley, AZ walmart on Tangerine. Cart FULL and only self-serve checkout available. For $150.00 I'm not doing my own checkout, unload cart, bag, load cart and push it out the door. Went to customer service and "Tonio" still wet behind the ears just stares at me as I complain asking where I can get my cart checkout and he points to the garden center at the other end of the store. So I trudge over there and get in line... other customers will full carts there, too. The young checker doesn't talk, smile, the counter space is abt 36" long and guess I'm still unloading and loading but at least I didn't have to do the checkout part.
Pushed my cart back to customer service and now there is another "manager", "Johnson, standing there talking to Tonio... I issue my complaint and Johnson says, "Let me go check" and wanders off. Tonio still just looking at me... I (the customer) says, "Don't you care?"... and his reply was, "I'm just listening to you." They have been re-organizing the store and has been a shopping in hell experience for the last month. A long time customer... but no more. I'm done!