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Purchased progressive glasses and frames 2-14-2022, $131.00, two and a half months later the frames are delaminating all around the lens. Their warranty is only 30 days. They will not stand behind their frames. I'm 78 and have warn glasses since I was 8 years old and have never had frames crumble apart in less than 3 mo. All Zenni will do for me is a 10% discount on a non prescription pair of glasses and I would have to figure out how to get the lens exchanged. When I spoke to customer service they made me feel less than cared for. I am very disappointed in my purchase as I have just wasted $131.00 and I'm on fixed income.
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Thank you for posting your Zenni review of your full-rim, oval, mixed-material, translucent green frame 7809724, with a frame width of 136 millimeters, which we were sorry to learn has deteriorating color splotches on the rims after you have had these near-range workspace progressive eyeglasses with our Blokz® blue-light-blocking feature for only approximately two months. We are also sorry to confirm that our warranty period is 30 days, which is why we initially advised that the option in this instance would be to repurchase this frame with free nonprescription lenses, and that when you receive the replacement frame, to remove the nonprescription lenses from the new frame and insert the prescription lenses from the original frame into the rims of the new frame. However, we understand that it can be perplexing for a customer to remove prescription lenses from the rims of one frame and install the lenses in the rims of a replacement frame. Sometimes customers will take the two pairs of eyeglasses to a local optical retailer, who may make a customer service exception to swap the lenses for the customer for free, but we understand that this may not be a currently feasible option. Although we made a customer service exception to offer to send you a free replacement frame 780724, we were also sorry to read that you felt less than cared for by the customer service representatives with whom you interacted about this matter in Chat sessions. Therefore, insofar as this is your first order with Zenni, and to show that we do care about you, we are going to make a further one-time customer service exception on your behalf to ask our lab to remake these eyeglasses for you for free. You will not have to return the eyeglasses with the color splotches on the frame to obtain this remake. You should receive an email from our lab later tonight or tomorrow, confirming the new order number of the remake of your near-range workspace progressive eyeglasses with Blokz® in a new frame 780724. Of course, we will ask our lab to confirm that the frame is in good condition before they remake the glasses in this frame. We hope that this remake will resolve this matter to your satisfaction and demonstrate that we care about you as a Zenni customer.