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Linda C.

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Experience: Travel

Member since August 2019

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1 Review by Linda

Three major issues with my trip:

(1) I selected the Collision Damage Waiver, thinking that it was the protection that you purchase directly from the car rental agency. In other words, if something happened, I just hand my keys over and breeze out. No where in the booking material or in the itinerary did it make clear that I was purchasing the insurance through Travelocity (AIG) and not through the rental agency. Someone hit my parked car while we were in Disney.
Instead of simply handing the car over, as I thought I would be doing, I had to spend 20 minutes filling out an incident report and pay $500 on my credit card. I now need to go through AIG to get reimbursed, which is taking even more time. The misleading advertising earned Travelocity money but left me with a headache. I went back and double checked - even if I had read ALL of the fine print, this is not information that is provided. BEWARE.
(2) The website stated that the car rental was at "MCO." It wasn't - it was an off-site rental agency that required a 15 minute shuttle bus after the long wait for the shuttle bus to even arrive. If Travelocity's site had been accurate, I would have rented from one of the numerous rental car agencies that actually are on site and saved over an hour of my time. I went back and double checked. Travelocity states that this is at MCO, not off-site. It was not an oversight or me failing to read the fine print. BEWARE.
(3) Travelocity booked my car twice, and the rental agency charged me for two car rentals. Fortunately, the rental agency manager "overrode" their rule that you can't cancel, and canceled the second rental, but it is going to take 7-10 days to get the charge off my credit card. BEWARE.

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