Customer service was very helpful and knowledgeable. I ordered the shipping box, packed 4 different types of video tapes from several decades. The ones from the 70's were faded somewhat, but they digitally transformed them back! They were finished and returned safely much sooner than expected. My daughters were very excited to receive a flash drive of their baby movies all the way through most of their children's lives also for Christmas. We are delighted with the results, and will certainly use them again.