Linda B.

TL; DR--I absolutely love the Freshly meals and their customer service has always been great. Meals come on time, with excellent packaging that ensures they stay very cold for hours, and they are always delicious. I highly recommend the Freshly service.

Full review:
I am genuinely surprised at folks who have had issues with Freshly customer service because I have been getting their meals for a couple of months now and have been blown away by how friendly and responsive their customer service is. The food is delicious, but can be a bit pricey after the initial discounted period, so it is definitely not for everyone. But for those who end up going out to eat too often and want a bit more control over their finances and their portion sizes, Freshly is a lifesaver. I personally try to schedule my deliveries for weeks when I know work is going to be too crazy and I won't have time to do much shopping or cooking, and it is great for that. I have loved almost every meal I tried, and even the ones I didn't love I could still tell that the quality was amazing, it just wasn't to my specific tastes.

The only thing I don't love about the service is having to dispose of the packaging. They are packaged so that they can stay cold for up to 12 hours after delivery, which requires a large amount of insulation. It is almost all recyclable (or at least biodegradable), so the impact to the environment is not as bad as it would otherwise be, but the process of deconstructing all the different parts of the packaging so it can be recycled or disposed of is not pleasant and is definitely not convenient. But I can do that on the weekends when I have more time, so the convenience I get from having delicious and filling meals available just when I need them is definitely worth the small inconvenience of dealing with the packaging disposal.

My meals have always been delivered on the scheduled delivery day, usually early enough for me to have one for lunch if I want to. I have had to contact customer service a few times to get things adjusted, etc. and every time they have been extremely professional, friendly, and responsive. They have both a phone number and live chat so you can pick which method you prefer, and they are equally helpful through both methods. In fact, I rarely choose chat if a phone number is available, but the Freshly chat representatives are so good that I tend to go that route now because it is faster.

Basically, if you are looking for a meal service that tastes as good as restaurant meals and requires zero cooking, look no further than Freshly.