Linda A.

I was having an issue with a download and had try to delete the video and redo it 3 times. This was a gift for the baseball team so to have 1 boy not have his video was disheartening. Fortunately, Alesa came to my rescue. Not only did I receive a timely response, I also received 2 other follow up emails. Ales took the time to not only resolve the technical issue and get the video downloaded but also took the time to determine the photo that was causing the issue. That photo was removed, re-uploaded and then worked perfect. I received an email with this info and that Alesa sent the picture to the tech team to look into it to see if there was a bigger issue. This was an amazing resolution and Alesa certainly went above and beyond for me. THANK YOU for employing such a caring individual!