Good: They keep their promises, and replaced the plants without issues. Plants are very reasonably priced. Compared $8 with $25 at other places.
Bad: Takes forever to get the plants. All shipping materials need to be kept in order to return the item. Returned shipping is on the buyer (cost me over $10 to return).
Ugly: The first shipment arrived dead, the replacement was alive but not that much better.
Conclusion: I am giving them 3 stars to account for the combination of dead plants (1 star) and returns (4 stars). Buy at your own risk. There are people with 5 stars experiences with this company, so it's like buying a lottery ticket. If you are patient and willing to take the chance...