As a faculty I can't purchase a ticket for my youngest child who is 10 years old. I have to purchase my own and oldest child's tickets and then call to book a ticket for my youngest child, hoping that there are still seats. I also have to pay a manual booking fee of $15 for something that I am unable to do because of system limitations. I also felt that I had to purchase 24 hour cancellation policy which cost me additional $18.90 because if the ticket purchase for my child will not work by an agent, I need to be able to cancel mine as well. Other than that, everything, including the price is great!