Lifetime M.

All of the reviews about how poorly they treat lifetime members are a fact. We have been lifetime members for one year. Notice how there is not one single company rebuttal here? Informative, yes? Customer (dis)service is hostile, unprofessional, and unhelpful. We are among several lifetime or paid members we know who brought issues to the attention of tech support - with the goal of improving the community - to be informed that if we were unhappy, tech support would gladly assist us in deleting our profiles.

The site "upgrade" has been like putting lipstick on a pig. None of the bugs have been addressed, nor have any of the problems that paid members experience from "guests" (non-paid users). For example, if a non-paying user harasses you, and you use the "ignore" feature in chat - that ignore is only good for the non-paid user's session. This is well known and the trolls will simply log out and log back again and, VOILA! - they are no longer on your ignore list. The site administration is well aware of this "feature" and has no plans to fix it in the so-called "upgrade".

The enforcement of terms of service is arbitrary and capricious at best. Certain users are constantly rude, harassing, and abusive yet they remain on the site in spite of a well known reputation of this behavior that is a clear violation of the terms of use. However, other users have been suspended for private conversations (emails, whispers) that the administrators decided to monitor and just didn't like for whatever reason.

Most recently, lifetime members have found their privileges downgraded to the status of free users (audiovisual time limits imposed) without any explanation or warning whatsoever.

In the past approximately two months, the site performance has gotten worse and worse. The chat lags, people get booted for no apparent reason, cams won't load in the video chat rooms. These performance problems are not isolated to free users - paid and lifetime members are constantly complaining of the same issue.

The reports of blocked member types being able to access profiles is also 100% accurate. We have single males and free members blocked, but get emails from those user types regularly. In an effort to try to help the administrators identify and fix the security breach, I engaged one single male and asked him very politely if he could give details about how he was able to find our profile. He was helpful enough to tell me what platform and browser he was using. I posted it to the "site upgrade" (hahahah) forums as an objective bug report. The response? My post was deleted. I discussed this with other lifetime members we chat with and they report they had the same kinds of helpful user feedback bug reports deleted from the discussion forum as well with no response. They don't intend to fix anything to make the user experience better - they just want to sweep the dirt under the rug so that new free members can't see what an awful experience it is for paid members and how paying for the service is so not worth it.

As to the comments about how low the price is - it's not that low if it doesn't work any better than not paying for it at all, which is what our experience over the past year has been. I would not recommend this site.