Wanted to book room in Agoda as there were good offers. But since we had more queries about the bookings we were trying to get in touch in the customer service team. And finally we found a number where in we had to enter our call back number and query ensuring a call bavk. However even after sending query we did not get any call from customer service. In such case, How can we even be assured of anything in the website? Whom do we even contact in case of any concern? Having these questions in mind we had to cancel our plan of booking in the website and looking for a better option.