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Jessica C.

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1 Review by Jessica


Stay away from dating.com and Amolatina, unless you have too much money and no where to spend, or you just bored want spend tons of money to chat someone at the site, because they won't let you exchange contact easily, you can only spend money talk to people at the site. The costumer service is terrible, they either not respond to you or lie to you, same question you will get different answers from different people, if you question them, they would say the other person made mistake. The service is so expensive, but that's not important, the most important thing is you can't exchange contact with the members you are interested, only the members you are not interested can send their private contact to you. I stayed Amolatina over two months, I don't want to tell how much money I spent, because makes me sick, I met few interesting people and wanted to exchange contact, but they gave me all kinds of excuses to stop me exchange contact, so I canceled my account and sighed up a account at dating.com, but after I sighed up, I found out that Amolatina and dating.com are together, they are same company and sharing member's profile, so I having exactly same problem with Amolatina again here at dating.com, I contacted customer support, they told me that video chat and present delivery are only two ways to exchange contact for all the members, but some how I can't do video chat with the members I really want to, the members I am not interested they can invite me video chat anytime they want, so I decided to do present delivery, so I contact customer support, they told me that my area doesn't have the service yet(I am living in US) then I called back later on, they told me that my area has the service and asked me email my address to them, after I emailed my address, they told me that other members can send me present to exchange contact now, but they didn't put the option in my profile, so I called again, they told that I am not qualify for the service, because I am not free membership or popular membership, are you kidding me? Why didn't tell me from beginning? Then I found a regular member like me that he has the option in his profile and sent the screenshot to customer support, they said they couldn't find the member so couldn't proveth it, it looks like their rules only against to me, same thing other members can do but not allow me to do, some members put their contact in their profile so I tried too, but the site deleted my contact, some people can send their contact to me in the regular chat message, but I am not allow to do that, I sent the screen shot of the member who sent me contact but I am not interested in him, so I asked customer, they told me because he is regular member, so do I? I am regular member too, why can't I? I asked customer support, they didn't answer my question just told me to do the video chat,
Again, then back to being again, then I have to tell them that I tried three months couldn't do video chat, then they told me to record a video put my private contact on the piece paper and send to the member, I did but the members couldn't see my contact, also the member sent his contact to me, when I open the photo, the contact area blocked, obviously they don't want me to exchange contact, one person told me to send video but the site blocked my video, so I called back again, then they told me to request present delivery for me which is already tried so many times just have to start over again, I called customer support everyday, so I have to explain what's going everyday, in this two days, they hanged up my phone three time. It's over three months, I contacted customer support over three months too just for exchange contact, but my problem still didn't solve, I didn't get one person's contact, so do you think the site can't solve my problem or they don't want solve my problem? In the past over three months, all I did was over and over contact customer support and explained what's going on over and over. I am not the person like to write reviews on the internet, this is my first time, I want to share my true experiences with everyone. I just want to exchange contact with members, but in this three months they tried everything they could and all kinds of excuses to stop me exchange contact with other members, I am super disappointed about the customer service and the site.

Alexander S. – Dating.com Rep

Hello Jessica.
We are very sorry to hear you feel this way.
The money you spend is an investment in your successful relationship and happy life! You can always exchange contacts via Video Chat or a Presents Delivery (in case Presents Delivery is not available, a Video Chat is always the option) Some of the members, however, would require some time before being ready to disclose their personal data. Please reach out to us, so we could guide you through the process of exchanging contact details and help you to get closer to your favorite member. Let me also mention we do not allow any misuse of our platform, so in case you've encountered any such experience, please let us know as well.

Jessica Has Earned 3 Votes

Jessica C.'s review of Dating.com earned 3 Very Helpful votes

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