Liam B.

Bought this product a few weeks ago and tried to recover photos from the cloud, every single time I've tried since then I get a technical error from there servers, it has not even tried to connect to the cloud once as the software doesn't work. As it says in their refund policy, any technical issues are a cause for refund. I emailed them, finally got a response saying they weren't going to refund me, despite my issue being a legit reason for refund, I have read the policy. So I wrote to them twice more in the last 2 weeks, no response still, obviously they know they're in the wrong and are refusing a legit request for a refund.

The software does not work as advertised, the iCloud recovery does not even work AT ALL, their "customer service" is slow and when you do get a response its from someone who does not even understand your basic request, you will not get a refund even when you have a legit reason for one. Its a simple scam, I should have read reviews before buying it I guess.

Good luck to the rest of you, save your hard earned money and take it elsewhere.