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Lhot E.

  • 1 Review
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Experience: Travel

Member since May 2020

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1 Review by Lhot

5/28/20
I gave my trust eventhough it is my first time to book my ticket with this agency. But because of pandemic , the airlines itself cancelled the flight which is not my fault. I decided to cancel my flight as well and requested for refund.. knowing that all airlines waived charges for rebooking, cancellation,etc... I still paid for cancellation fee which you required Me to pay.
I was advised that refund will take 30 to 45 days to process, after this period, i sent mail to follow up. Again i received different statement that it will take 69 days to process again , no consistency in providing info to the clients.
Until now I haven't received my refund despite of many follow ups. I am just wondering why it takes time for you to process but when getting money from us, it was very quick!! I read many complains and starting to get worried if i will able to get my money back. We gave our full trust and risk our money to have your service.. please work with dignity and honesty...
We need our money back!!! Dont give false hope instead do an action to resolve all issues...taking money which are not yours will give you bad karma...
candidaa
Candida A. – Rehlat Rep
Dear Customer,

We regret the inconvenience caused.

The Escalations Desk working on the issue and would reach out to you at the earliest.
Appreciate your patience.

Regards,
Customer Delight Team

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