Lewis R.

On August 4,2022, I had the privilege of renting an SUV from "Andre" at 8000 Georgia Avenue in Silver Spring, Maryland. I am not a person that normally would write a review but this guy was fantastic! I originally had a reservation with a fairly new Enterprise location in Hyattsville, Md. Because it was closer to home. I personally went there the evening before (Aug 3) to confirm everything. Needless to say, the day of rental (Aug 4) there was no car of any type available! I was "livid" to say the least. After several calls to hopefully rent immediately, "Andre", at Hertz, said he could help. He advised me to call and make the rental request for an SUV because that was all he had. The reservation agent said there were no SUV's in the system for that location. I called Andre again, who gave me a direct number to call him after I made the reservation. I explained to him that the Hertz reservation system showed cars for rent but no SUV's even though he said he only has an SUV. Andre said, "do not worry, how soon can you get here, I will take care of it myself". An hour later, I was in an SUV and on my way. This was one of the best customer service experiences I have ever had. This guy did not have to do this. I will always remember this experience and will make Hertz and this location my first choice as well as recommend this location any chance I get. Thanks, Andre!

Lewis Russell