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As did come August 2017 I have to revaluate my opinion about banggood... sadly. I had a quite good experience till not - but now it's just terrible...
Got a non-working electronic part - did try to reach 1st to customer support with photos+description of problem. At beggining it was hard - but in end (few emails - few days passed) a Csupport person agree to resend me new item - with small extra fee - as item jumped in price - Was ok 4 me.
But then horror happen - next week diffrent person overtake case - and a avalanche of problems came. We cannot ship... (but i got it already agreed and even paid extras), then we can only refund hald, again emails exchange... an in end we can pay only half - it's been to long from purchase (item was waiting for it's build to come unopen - how can I know it's DOA...?
So excalated case to paypal - now have to wait to get my money from PP - as I pasted whole emails history, etc... shouldn't be a problem, but still
From a good company -
TO A CUSTOMER HELL!
I would say - as highest VIP profile (= hundrets of $$ worth items already bought) I got feeling this company lost themself somewhere in how they expand:/
Too bad - was a really nice shop - now I advice to AVIOD - till they can sort things out.
Maybe not always they are the cheapest shop u can find - but what's importatnt - they are v. reliable. In past time used their customer support many times, and only have to struggle 2 times up till now. All my cases were resolved - we were able to find a good solution for both sides. So as a buyer experience I have to give this shop 4,5 star. Small minus comes from long restock times, and pushing dates of pre-orders week after week. Any other cooperation is good.
At begining it was a RC extras shop for me, by with time it grow to a full house support :) my garden/kids also geting something from time to time.
Tip for consumers:
don't hesitate to contats support - they ussualy are a great help
Leszek M.'s review of Banggood earned 2 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear leszek m, thanks for your feedback. We deeply apologize for this inconvenience. We may not ship the new item for you possibly due to the latest shipping restrictions or other unexpected problems. In order to find a better solution to your case, would you like to tell us your order number? Then we could help you to check your order again. Hope to hear from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team