Leslie W.

Worst customer service ever! Ordered a coat back in February 2018. When I received the coat, it was filthy, shopworn, and still had the security tag attached. I called customer service immediately, and they told me to send it back and that they would refund the shipping charge because they were unable to provide a return label. I felt that was a barely sufficient response for their lack of quality control, and for my trouble of having to deal with the unusable item they sent me. However, I mailed back the coat, paying $18.90 for return shipping. I enclosed the original receipt in the package, and was smart enough to take a picture of it. I received the refund for the coat, but not for the $18.90 shipping. I emailed customer service with a copy of the receipt, on February 22. After numerous emails and phone calls with various employees, including Andrea Salazar, Simon Tait, and Richard H, I have still not received my refund as of today, April 26. I have heard every story as to why they have been unable to give me my $18.90, including them claiming that they sent the refund to my bank account and my bank (with whom I've had the same account for over 10 years) didn't process it. And this was after sending Simon a voided check to confirm my routing numbers. This has been insane, and I believe they are trying to give me the runaround until I get tired and let it go. But, instead I'll just post to their Facebook page. Beware of shopping here, folks!